Help Center

Frequently Asked Questions

How do I place an order?

Choose a product, select colour/size, tap Buy Now or Add to Cart, then fill in your name, phone and address at checkout. No account is required.

What payment methods do you accept?

Cash on Delivery and bKash. For bKash, send money to 01680434432 and enter your bKash number and transaction ID at checkout.

How much is delivery?

Inside Dhaka City ৳80, Dhaka suburbs ৳100, outside Dhaka ৳150. See the Shipping Policy.

How can I track my order?

Use the Track Order page with your order number and billing email or phone, or call us.

Can I return a product?

Yes, within 7 days. See the Return & Refund Policy.

Can I cancel my order?

Call us before the order is dispatched and we will cancel it.

Still need help?

Call or WhatsApp 01680434432 or email info@xterbd.com.