Return & Refund Policy

Your satisfaction matters to us. If something is not right, you can request a return within 7 days of receiving your order.

Eligible returns

• Wrong, damaged or defective item received.
• Item does not match the description or size ordered.
• Unused item in original packaging with tags and invoice (change of mind).

Non-returnable items

• Opened beauty, personal care and hygiene products, innerwear.
• Food and grocery items once opened.
• Items damaged through misuse.

How to return

1. Call or WhatsApp 01680434432 or email info@xterbd.com with your order number and photos.
2. We will arrange a pickup or tell you where to send the item.
3. After inspection we exchange the item or issue a refund.

Refunds

Approved refunds are sent by bKash within 3–7 working days. Delivery charges are refunded only when the return is due to our mistake (wrong, damaged or defective item).